Booking &
Cancellation Policy

Reserving your trip

After Captain Jack approves your date, pay your $150 deposit through GoDaddy checkout. Include your name and trip date in the payment note. Your reservation is confirmed once Jack verifies the payment, and the deposit applies toward your trip total. The remaining balance is due on the day of your trip, before departure. Your private charter covers up to four guests.

Cancellations & date changes

Cancel at least 7 days before your scheduled departure to receive a full deposit refund or transfer your deposit to another available date.

For cancellations within 7 days of departure, the deposit is nonrefundable. Date changes within this window are treated as cancellations unless we can refill your original time slot. If we refill it, we’ll refund your deposit.

Weather & captain cancellations

Your captain makes the final decision on whether conditions are safe. Rain or a forecast alone does not automatically cancel a trip.

If Northern Pursuit cancels before departure because of unsafe weather, mechanical issues, or another circumstance on our end, you may choose a full refund of all payments or reschedule, subject to availability.

If the captain ends a trip early because of unsafe weather or a mechanical issue, the trip price will be reduced proportionally for the unused scheduled time.

Late arrivals & no-shows

Please arrive 15 minutes before departure. Late arrival may shorten your trip without reducing its price. If you have not arrived or contacted us within 30 minutes after departure time, the trip may be canceled and your deposit forfeited.

Contact us

To cancel, reschedule, or report a delay, call or text 734-660-4429. Cancellation timing is based on when we receive your message.